Can I make an appointment the same day?

Yes! You do not need to book in advance. Just give us a call and we’ll see if we can squeeze you in. 845-496-7387.

How long does it take to groom my pet?

While some haircuts and baths are not as intensive as others, we do ask that you give us 2-3 hours in order to make your furry friend as amazing as they can be!

How much does it cost for my pet to be groomed?

Pricing is based on breed, hair length, the condition of your pooch’s, skin, and its temperament. We will give an exact cost at your pre-treatment consultation. However please use the prices listed on our Appointments page as guide pricing.

Can I stay and watch while you groom my pet?

As your pooch loves you very much they will wiggle and move around trying to get close to you which is not safe while we are grooming. It is best to drop off your pooch at their scheduled appointment time, and then come back when the treatment is finished. Also please feel free to give us a call any time during the treatment to find out how your pooch is doing.

Do I need to bring anything with my pooch for their treatment?

Before your pet comes to the salon we strongly recommend they have a chance to relieve themselves. They may want to have a meal beforehand, but keep in mind if your pet is nervous, they might do better with an empty stomach.

How often should my pet be groomed?

The length and type of your pet’s coat will determine how often your pet needs to be groomed.

How often does my dog need a nail trimming and do I need an appointment?

Your pooch’s nails should be trimmed monthly. You do not need a pre-booked appointment, but we do recommend you call on the day before you come to reduce your wait time.

My dog is old, can it be groomed?

All dogs regardless of age benefit from being groomed. However aged, disabled, and ill pets required specialist treatment during the grooming process. We have a special place in our hearts at Shampoochie for our aged canine companions and our staff have been trained on the individual considerations for special handling of these pooch’s. We are experienced in working with deaf, blind, arthritic dogs, and those with diabetes. If in any doubts please consult your vet who will help you to decide whether there would be any adverse risk in grooming your older dog.

My dog can be aggressive when being groomed, can I bring it to the salon?

Keeping a dog calm during the grooming process is just one of the requirements of a groomer. We understand that some dogs make have had a bad experience of grooming and now do not want or enjoy being groomed. This is one of the areas we specialise in, as through patience, massage techniques, aromatherapy, the right equipment, and time we are confident we can make the grooming experience enjoyable for all dogs.

For those that are particularly traumatised we recommend a grooming program consisting of a series of shorter treatments where bath and drying is undertaken at one session, nail clipping and ear cleaning at another, hair clipping at another and so on. These should be spaced a regular intervals of 1 week to aid the training process.

For pooch’s who do not have to get over a previous bad experience but generally do not liked being groomed we will book these in under a standard treatment to determine their requirements. It is very rare to find an ungroomable dog but if we come across any serious problems during a treatment we will discuss them with you so we can agree on a solution together.

What if I am not happy with the service my dog receives?

If for any reason you are not completely satisfied with the treatment received, please advise within 2 business days so we can do our best to rectify it. Pet parents satisfaction is important to us. We take great pride in our service and want pooch’s parents to as well.

What type of payment do you accept?

We accept all major credit cards for both payment and tips.